Some Frequently Asked Questions…

Whether you have a question about how to order from The Dog Ramp Co. or a shipping enquiry, we hope you’ll find the answer you are looking for here! If not, please reach out to us at enquiries@dogrampco.com.au.

WHAT PRODUCT IS BEST FOR MY DOG?

This would have to be our most frequently asked question! The answer to this question depends on many factors, including your dog’s breed, weight, any mobility or health issues, and how and where you intend to use your ramp.

When it comes to ramps to help your dog in or out of your vehicle, for example, the higher your boot or point of entry, the longer your ramp should be for a comfortable climb.

We recommend taking a tape measure and simulating what different lengths would look like against the height you need the ramp to reach, so you can get a feel for the gradient and whether you think this will be a good fit for your pet and their abilities.

In our range of custom-built ramps, you’ll find we can modify not only the ramp length, but also the width, the configuration of side rails, and in some cases, even the colour to suit your existing furniture.

We also welcome enquiries for further customisations not listed on our website, where we will do our best to accommodate!

If you still need a hand deciding which ramp will suit your needs, please reach out to our team at enquiries@dogrampco.com.au and we’d be more than happy to make some specific recommendations!

Where Are Your Products Made?

We started The Dog Ramp Co. in 2019 shortly after we faced the challenge of finding a quality dog ramp for our dachshund that wasn’t shipped from overseas! 

Over our lifetime, we’ve curated Australia’s largest range of dog ramps and dog steps, and aim to have something suitable for all breeds and all spaces. 

During our journey, we realised that there is no one size fits all when it comes to choosing a dog ramp for your space and sometimes, the ‘standard’ options just aren’t quite right. So – in 2020, we also paired up with a local manufacturer to enable greater flexibility in our product offering!

Today we are proud to have Australia’s largest collection of ‘custom-built’ products, which are made to order in our South Australian workshop from premium locally-sourced materials. You’ll be able to easily identify these items as the words ‘Australian Made’ will appear in the product title. You can also find these products by clicking here

You’ll still find a huge collection of other curated dog ramps and dog steps, which are ready to ship. In this case, most of these products are imported and shipped from AU warehouses.

Where Are You Located?

The Dog Ramp Co. is a proudly owned and operated Australian business. All of our items are shipped from Australian warehouses so we can get your dog ramp out to you ASAP!

We are an online retailer only so we don’t have a physical location that you can come and visit at this stage. We also don’t offer a pick up option at this time.

For any enquiries, or for help on choosing the perfect dog ramp, please feel free to contact us by emailing our customer service team at enquiries@dogrampco.com.au and we’d be more than happy to assist!

Where do you ship?

The Dog Ramp Co. ships to all metropolitan and regional areas, Australia wide.

We have valued customers enjoying our dog ramps and dog stairs throughout New South Wales, Victoria, South Australia, Tasmania, Western Australia, Northern Territory, Queensland and Australian Capital Territory.

We are also currently looking into the potential of shipping internationally. If you are outside of Australia and looking to purchase from us, please contact us enquiries@dogrampco.com.au and we will endeavour to help!

Do I have to place a minimum order?

Absolutely not! Get your hands on the best dog ramp in Australia without having to fork out any more than just what you need.

What currency are your prices listed in?

At present, we only ship throughout Australia so you can expect that all our pricing is in Australia dollars (AUD$) and includes GST.

How much is shipping?

As our products are big and bulky, we need to charge shipping based on your specific order, and your delivery address. Your shipping costs will be automatically calculated at the checkout.

I want to use AfterPay - how do I do it?

If you don’t already have an AfterPay account, you will need to create one before placing your order, but you can an account via our checkout. By selecting ‘AfterPay’, this will open a further drop down information tab. Once you click the ‘Pay Now with AfterPay’ button, you will automatically be redirected to AfterPay where you can either create a new acount, or log into your existing account and accept the purchase.

After this you will be returned to us at The Dog Ramp Co. and your order should process. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully.

You will receive an AfterPay order confirmation separately to our Dog Ramp Co. confirmation and you will be able to keep an eye on your payment schedule directly via the AfterPay website.

To find out more about AfterPay, or to set up an account, CLICK HERE.

What payment methods do you accept?

At present, we offer payment through PayPal and AfterPay.

Using PayPal, you are able to pay directly from your PayPal account which you will be prompted to log into once you have selected PayPal at the checkout. Alternatively, you can also use the PayPal processing system to pay via a credit or debit card (VISA, Mastercard, American Express), without needing a specific PayPal account.

We are also proud to announce that The Dog Ramp Co. has partnered with AfterPay so you can ‘Shop now, enjoy now, pay later.’ Selecting AfterPay at the checkout, you will be able to get your hands on your new dog accessories and then pay it off in four equal instalments, interest free. Click Here to Shop Now.

I need to change/cancel items on my order.

Once an order has been placed in our system, we have only a very small window of time to change or cancel the order, including change of address.

If there is a change that needs to be made, such as a change in colour/style/shipping address, please contact us immediately via enquiries@dogrampco.com.au and we will endeavour to organise this for you up until the point that the order has been picked and packed by us or our partner supplies.

Once the parcel has made its way into the hands of our courier, we are unable to make any more changes, including a change of address.

If we cannot cancel an item of the order, you are welcome to return it according to our Returns Policy.

Are my payment details safe?

We, The Dog Ramp Co., as the merchant, do not have access to your payment information at all. All of our payments and billing etc. are smoothly taken care of by either PayPal or AfterPay, both very highly regarded and trusted companies for the buying and selling of products. Each have their own layers of security, encryption and protection so you can feel safe in shopping with us. For more information, please see their respective websites.

How do I know if my order was successful?

All orders that have been placed successfully and are making their way through our picking and packing stages will be accompanied by an order confirmation directly via email. This should arrive in your inbox within 1 hour of purchase, but can sometimes land in your junk/spam folder so if it hasn’t arrived, don’t forget to look in there!

If you are still not sure if your order was successful, please check with your financial institution or by looking inside your PayPal or AfterPay account, as appropriate.

I’ve placed my order… when can I expect it to arrive?

READY TO SHIP ITEMS

If you have ordered items that are marked as in stock and ready to ship, you can expect your order to be dispatched in around 2-3 business days. 

MADE TO ORDER

As well as our products that are ready to ship, we are also proud to offer a range of made to order custom dog ramps and steps. Each order is made to order to match your preferences and customisation options and production typically takes between 5-10 business days. 

Once dispatched, we aim to deliver all products within 5-10 business days. 

I’ve placed my order - where can I find the tracking number for my Dog Ramp Co. order?

Fantastic! So you’ve successfully placed your order! Our team in our Australia warehouse would be busy packing your order right now.

We totally understand the excitement of waiting for a parcel to arrive and having a tracking number to track the progress of your delivery can feel like Christmas!

At the moment, we don’t have the systems in place to automatically send tracking numbers to each and every one of our customers. However, we can endeavour to provide you with tracking details if your order was placed at least 24 hours ago. Please contact us via enquiries@dogrampco.com.au and will will get back to you ASAP!

How can I provide feedback about a product?

We love hearing from our happy customers and we get very excited about sharing positive feedback with our team. We’d love for you to a leave a review, which you can do quickly and easily by returning to the page on which you purchased the particular item and leaving a review towards the bottom of the page.

Sharing your experience will help other shoppers decide whether our dog ramps and dog stairs, or other pet accessory, is right for them.

Who should I contact if I have an issue?

We do our absolute best to ensure all of our customers have a fantastic experience shopping with us and we have a very good track record so far!

Occasionally though, we know that things can crop up. If you have an issue, whether it be related to shipping/delivery, or specific to the item you have purchased, please don’t hesitate to contact us via email enquiries@dogrampco.com.au and we will work with you to get the issue sorted ASAP, whatever it may be!

**Please note that we are a small family run operation, focussed around bringing our customers incredible products that we use and love ourselves, at competitive prices. With this in mind, we do not have a team manning our inbox 24/7 like large, soulless companies who outsource abroad, so if you do get in touch with us, please allow 12-24 hours for a response.**

What are your returns and refunds policies?

Here at The Dog Ramp Co., we believe we supply and manufacture the most high quality and durable, dog ramps and dog steps in Australia.

However, if for any reason you are not 100% satisfied with your product(s), please refer to our Returns Policy for information on how we can assist. 

Sale on now - up to 40% off our range of ready to ship dog ramps, dog steps & travel accessories

FEATURED PRODUCT: Height Adjustable Dachshund Dog Ramp

Made to order right here in Australia from high quality, locally sourced materials.

TRUSTED BY OVER 4,000 AUSSIE CUSTOMERS (& PETS!)

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AUSTRALIA'S #1 DOG RAMP & DOG STEP RETAILER... WE KNOW DOGS!

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