THE DOG RAMP CO. RETURNS POLICY

Here at The Dog Ramp Co., we believe we have found the best dog ramps and dog stairs in Australia, and a range of products you (and your pooch) will love!

However, if for any reason you are not 100% satisfied with your product(s), please contact us through enquiries@dogrampco.com.au within thirty (30) days of purchasing so that we can work out a solution with you.

** Please note the Dog Ramp Co. reserves the right to deny all requests for refunds initiated because of shipping delays outside of our control. We make no guarantees as to the delivery time as we use standard couriers such as Australia Post and Aramex Couriers to ensure we can keep our postage to you completely free, regardless of your order size!

Change of Mind

Please choose carefully as exchanges, refunds  and returns are not always provided where you have simply changed your mind or made a wrong selection. We strongly suggest that you carefully review any orders before proceeding. All of our product descriptions have dimensions and extensive images to assist you with making an informed decision. Our team are also available to answer any queries to assist your purchasing decsion.

Goods cannot be accepted for return unless agreed in writing by our team at the Dog Ramp Co. and a restocking charge of 25% may apply.

Goods which are returned as a change of mind MUST be in a sellable state, otherwise you may not be able to receive full or partial refund.

Returned goods MUST be in the original packaging, unopened, undamaged and free of any shipping labels or marks. Otherwise, we will be unable to award any refunds or alternate products. We recommend using a different box for shipping in order to ensure the returned product is kept in good condition.

It is the buyer’s responsibility to pay the freight/shipping charges and insurance associated with the return unless the product is deemed to be faulty or incorrect. This is to ensure there is a proof of delivery for these goods being returned. Goods that are shipped with ‘receiver to pay’ will be rejected by us, leaving the courier responsible.

**Please note that we are unable offer refunds or exchanges on our Height Adjustable Dog Ramps (unless faulty or incorrect) as they are custom made to order. 

 

Faulty or Damaged Goods

For any defective products, we will endeavour to replace the item(s) as quickly as possible, however it must be returned to us in a timely manner so we can verify and investigate the defect. Faulty or damaged goods cannot be accepted thirty (30) days beyond the shipped date. 

Please contact us as soon as possible at  enquiries@dogrampco.com.au. 

We may request images and/or vidoes to aid us with investigating the fault or damage. 

We reserve the right to offer a full refund if the replacement product is not available.

 

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