THE DOG RAMP CO. RETURNS POLICY

Here at The Dog Ramp Co., we believe we have found the best dog ramps and dog stairs in Australia, and a range of products you (and your pooch) will love!

However, if for any reason you are not 100% satisfied with your product(s), please contact us through enquiries@dogrampco.com.au so that we can work out a solution with you.

** Please note the Dog Ramp Co. reserves the right to deny all requests for refunds initiated because of shipping delays outside of our control. We make no guarantees as to the delivery time, but will always work with our customers to ensure any delays are investigated and resolved in a timely manner. If you have a concern about your delivery, please contact us via email. **

Change of Mind

All of our product descriptions have dimensions and extensive images to assist you with making an informed decision. Our team are also available to answer any queries to assist your purchasing decision. We strongly suggest that you carefully review any orders before proceeding.

In the event that a product is not suitable for your needs, or if you have simply changed your mind, products can be returned to us for an exchange or refund, however they must be in the new and unused condition, with all of the parts, packaging, boxes and accessories where relevant.

We reserve the right to deny refuse a refund, or refund a lesser amount, if we deem the product has been used and is not in resalable condition. Please take care when opening as packaging needs to be in resaleable condition. Returns must be initiated within 7 days of delivery. 

All refunds due to change of mind will be subject to a 15% restocking fee, which will be deducted from the final amount to be refunded. This restocking fee does not apply when returning for an exchange or store credit.

It is the buyer’s responsibility to pay the freight/shipping charges and insurance associated with the return unless the product is deemed to be faulty or incorrect. This is to ensure there is a proof of delivery for these goods being returned. Goods that are shipped with ‘receiver to pay’ will be rejected by us, leaving the customer responsible. Tracking information must be provided to us in order to verify the return.

**Please note that we are unable offer refunds or exchanges on our Custom-Built items (unless faulty or incorrect) as they are each made to order. 

 

Faulty or Damaged Goods

For any defective products, we will endeavour to replace the item(s) as quickly as possible, however we may ask that the product be returned to us in a timely manner so we can verify and investigate the defect. Faulty or damaged goods cannot be accepted thirty (30) days beyond the shipped date. 

We may request images and/or videos to aid us with investigating the fault or damage. We reserve the right to offer a full refund if the replacement product is not available.

To initiate an exchange, return or refund, please contact us via the link below or email us at enquiries@dogrampco.com.au

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